Returns & Refunds

Due to the personal-care nature of our grooming products, opened or used beard oils, balms, and other personal-care products are not eligible for return unless the product arrived damaged, defective, or incorrect.

Unused and unopened eligible merchandise may be considered for return when we are contacted within 14 days of delivery. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return resulted from an error by Viking Recon Beard Gear.

If your order arrives damaged, defective, or incorrect, please contact us promptly with your order information and photos of the product and packaging so we can review the issue and make it right.

Approved refunds will be issued to the original payment method.

How to start a return or report a problem

Email vikingreconbeardgear@gmail.com with your name, the email used at checkout, the order date, and — for damaged, defective, or incorrect items — photos of the product and the packaging. We'll reply with next steps. Please don't ship anything back until we've confirmed the return.

Refunds are processed through Square to the original payment method; once issued, they typically appear within 5–10 business days depending on your bank.